FAQ
Technology and Products
What is CORE?
CORE is the technical system at the heart of Silverskin base layers, designed to manage the microclimate between the skin and the environment. Using specific yarns and fabric constructions, each layer provides a functional response to different environmental conditions and activity intensities.
What is the difference between L-WARM, WARM, X-WARM and PRIMO?
Silverskin base layers are designed to meet different activity requirements and environmental conditions:
• CORE L-WARM: ideal for high-intensity activities in cool or cold conditions, when the priority is to promote moisture transfer and the dissipation of excess heat.
• CORE WARM: designed for activities in cold conditions with varying intensity, to promote thermal balance and moisture management.
• CORE X-WARM: developed for intense cold conditions and prolonged exposure, when thermal protection becomes a priority.
• PRIMO: designed for high-intensity activities, with a honeycomb structure that promotes moisture transfer, breathability, and quick drying, regardless of the outside temperature.
How do I choose the best base layer for my activity?
The choice depends mainly on three factors: outside temperature, activity intensity, and duration of exposure. It is not always necessary to choose the warmest layer: the right balance between insulation and moisture management is essential for comfort during movement.
What is the difference between a Silverskin base layer and regular thermal underwear?
A Silverskin base layer is not designed exclusively to retain heat. Its textile construction integrates moisture management, thermal regulation, an anatomical fit, and freedom of movement to enhance comfort during physical activity.
Where are Silverskin products made?
Silverskin products are entirely made in Italy, where textile expertise, technical research, and attention to garment construction contribute to the development of every solution.
Fit and sizing
How should a Silverskin base layer fit?
The base layer should fit the body like a second skin, without applying excessive compression.
How do I choose the correct size?
We recommend consulting the size guide available on each product page, comparing your measurements with those indicated.
Should Silverskin products be worn directly on the skin?
Yes. Base layers are designed to be worn as a first layer, in direct contact with the skin, to help manage moisture and the body's microclimate.
Use and maintenance
How should I wash Silverskin products?
Machine wash at 30°C using a mild detergent. Lay flat to air dry. Do not use fabric softener, hand wash, wring, iron, tumble dry, or dry clean.
Can I use fabric softener?
No. The use of fabric softener is not recommended because it can compromise the functional properties of the fabric.
Can I use Silverskin base layers in all seasons?
The range includes solutions for different weather conditions and intensity levels. The product should be selected based on the environment and the planned activity, not solely
on the season.
Orders and shipping
What are the shipping times?
Delivery times vary depending on the order destination. For more information, visit the Shipping times and costs page.
How much is shipping?
Shipping costs vary depending on the destination:
• Italy: €7.90 (VAT included), with free shipping on orders over €99.
• Europe: €10.00 (VAT included), with free shipping on orders over €149.
For more details, visit the Shipping times and costs page.
Can I modify or cancel an order?
Once completed and paid for, the order is automatically sent to our warehouse system and can no longer be modified. We therefore recommend that you carefully check the selected products, sizes, colors, and shipping address before confirming the purchase.
How can I track my order?
As soon as your order has been shipped, you will receive an email containing the GLS tracking number, which will allow you to monitor the delivery status in real time.
Returns, exchanges and support
How can I make a return?
You can request a return directly from your personal area by selecting the order you wish to return.
To learn about the complete procedure, visit the Returns and exchanges page.
Within how many days can I return a product?
You can request a return within 14 days from the date of receipt of the order, provided that the product is in its original condition, has not been used or washed, and has the labels and original packaging.
For more information, please visit the Returns and exchanges page.
Can I exchange a product for a different size?
Yes, you can request an exchange for a different size within 14 days of receiving your order. The first size exchange is free and does not require a new order.
For more information, please visit the Returns and exchanges page.
How can I contact Customer Service?
For any questions or requests for assistance, you can contact our Customer Service by writing to support@silverskin.it or by calling the number +39 039 9720028.
The service is available from Monday to Friday.